Couple furious after they board plane and discover they’re on WRONG Ryanair flight

The couple were allowed through the boarding gate at Manchester Airport and onto a different plane

Simon and Michelle Robinson, from Greater Manchester, said they were allowed on the wrong plane to Alicante

A couple have blasted Ryanair after they ended up on the wrong flight and faced a desperate dash to get on the plane they were meant to be on.

Simon Robinson, 57, and his wife Michelle, 59, said they only realized they had boarded the wrong aircraft when other passengers told them they were in the wrong seats.

It came after the pair had been allowed through the boarding gate at Manchester Airport, with Simon describing the incident as “concerning” because they “could have been anyone”.

The airline admitted the mistake but said it was down to passengers to ensure they “board the correct aircraft”.

Though the couple, from Tameside in Greater Manchester, said they were confident they were getting on the right plane, Simon told Manchester Evening News the mix-up could have been down to there being two Ryanair flights to Alicante at similar times.







Ryanair said it was passengers’ responsibility to ensure they board the right aircraft
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“When we arrived at the airport it was extremely busy. We got to Terminal Three and I put my case on the bag drop but it did not work so we had to queue up for check-in,” he said.

“We got our printed boarding passes and that was all fine. We went through security and it was absolutely mad. We got through to departures and knew exactly what time our flight was.

“The gate went up and we arrived at gate 48. They called out the number on our boarding pass and me and my wife went up. We went through and straight on to the plane.

“Someone came over and said we were in their seat but we knew we were in the right seat. Luckily we went to the front of the plane and they told us we were on the wrong plane.”

Simon said fortunately the correct flight was held for them until they were able to board, but claims they were unable to sit in the seats they had booked and paid for.

“The lack of organization from Ryanair was abysmal. For some reason there were two Ryanair flights to Alicante at pretty much the same time,” he said.

“They should have told us before we were allowed to go through to the plane. Luckily our bags were on the right plane but I could have been anyone. Thankfully they held our flight for us. I would have been fuming if we had missed it . I will not be flying with Ryanair again after this. “

A spokesperson for Ryanair said: “It is each passenger’s responsibility to ensure they board the correct aircraft. There are several touch points throughout the passenger journey which inform passengers of the aircraft’s destination.

“These include: Flight number and destination are clearly printed on the passenger’s boarding card, flight number and destination are displayed at the gate, flight number and destination are called out in the standard boarding PA, flight number and destination are mentioned in the welcome PA on board.

“As these passengers passed through security control pre-boarding there was no security risk. We are working with our handling agents at Manchester Airport (Swissport) to ensure that this error does not reoccur.”


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