A father has slammed Tui over “breakfast queues” and the “smell of weeds” during a £ 6k holiday from hell.
Many of the allegations have since been rejected by the hotel.
David Wright, from Staffordshire, claims his 11-year-old son was offered drugs during the trip to the Caribbean.
READ MORE Strictly star tests positive for Covid and will miss this weekend’s shows
The family went to Jamaica on a seven-night trip on Halloween on October 31st.
“I’ve never seen anything like it,” he said.
“Everywhere you go, you could smell weeds burning – around the hotel, around the pool, so it was pretty shocking.”
David continued: “He ran up to me and said ‘this guy has come up to me on the beach and offered me drugs’.
“He gestured a sniffing motion with his nose. I asked him to point him out – these guys were pretty scary – and I went up to the security guard who was just sitting around the pool on their phones. They did absolutely nothing.
“My family cried,” he continued.
“I complained so much in the end that they threatened to call security on me. It was really traumatic – horrible.
“They did not care. We came in at last because the man handling the luggage had a skeleton key – and then we were trapped inside the room the next day.
“We only got out at 12.30. We could not go out and have breakfast – I kept calling the front desk but nothing was done.”
He added: “It was a nightmare. It was going to be our dream vacation, we got it moved back from last year.
“I think it’s so wrong what they have [Tui] have done. There are people who save up for years to go on these holidays. “
A spokeswoman for Royalton Negril said: “Our team is really discouraged to see the cases mentioned and that our team was not made aware of the issues while they were on property so we could have thoroughly investigated and resolved the issues mentioned in order to ensure they had an enjoyable and unique time with us.
“We sincerely apologize for the inconvenience. Our ultimate goal is to become a vanguard of all-inclusive resorts, by providing the highest level of services and facilities and deeply regret any shortcomings that may have occurred. Be assured that guests’ satisfaction, health and safety and comfort remain our priority.
“Please be aware that we have a zero tolerance towards any sale of illegal drugs on our property by our valued guest or staff and we have security in all areas to ensure that this is complied with.
In addition, during our stay of our valued guests, we did not experience a high occupancy rate, which is why there was no queue at any of the restaurants.
You can sign up for all the latest TV and Showbiz content here
“Mr Wright also mentioned that he was locked out of his room for six hours and was also locked inside his room. Please note that when our valued guests experience problems with their room keys, it is immediately rectified by our dynamic front office and or security team once reported.
“Furthermore, due to the design of the rooms, it is highly unlikely that our valued guests will be locked inside their rooms unless they have double-locked the doors.
“As it relates to the cleanliness and maintenance of the resort, we place great emphasis on this and have various auditors as well as the Ministry of Health to ensure that we offer the highest level and excel in cleanliness as we are certified to have our resort. at the level that the government and these auditors expect.
“All rooms and the entire property are thoroughly cleaned and disinfected daily, food health and safety are also checked to ensure that the meals consumed are up to standard.
“We sincerely hope there were aspects of their holiday that our valued guests enjoyed, and trust that our team will have the opportunity to welcome them home to our beautiful property.”
Stay up to date with the very latest from your Birmingham or West Midlands street or neighborhood with our Birmingham News Email Updates.