A YouTube star and father reviewed Scarborough’s infamous The Grand Hotel to see if it’s really that bad, as some reviewers say.
The hotel, located on the city’s promenade in St. Nicholas Cliff, has received a review of criticism in 2021 from guests and even former employees. They were amazed at the condition of their rooms and the huge queues that met them as they tried to check in.
Reviewers labeled it as “shocking” with “lousy staff” and one person said, “the whole experience of a lot of employees was awful for a big company struggling, it’s a shame for the staff to smile and actually hold of customers “. But the hotel has recently renewed some of the interior, so some reviewers have rated it five-star.
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In response to the criticism in April, a spokesman for The Grand Hotel said: “We do not agree with your comments regarding team members you have mentioned, both of these team members have previously received excellent feedback and valued members of our team. We are disappointed “that you felt it was appropriate to mention and be ashamed in a public forum instead of resolving the matter directly with the hotel. Our recent reviews praise the team for outstanding customer care.”
The contrast-filled reviews left Craig Harker, who is a father, and YouTube star on the channel Dad Loves Food, wanting to see what it really is like. The blogger with thousands of followers across social media platforms visited the North Yorkshire Hotel on Tuesday this week (May 31).
(Image: Dad loves food / YouTube)
The 35-year-old, who is from Stockton On Tees, traveled 54 miles to the hotel and took his partner, child and father with him. His father had previously lived in the residence, but labeled his room as a “dungeon”.
The morning after staying in room 551 at a cost of £ 39, Craig pulled back the bedding on the double bed to find mold on the mattress. He said: “The downside for me is when we got up this morning and found mold on the mattress. There is mold on the mattress all the way down.
“The problem we have is that the smaller problems are smaller, but the mattress [issue] is so big. We are not happy with that, the shape is literally all the way across the mattress.
(Image: Dad loves food / YouTube)
“It should be changed right away. It’s a big problem, not just what it looks like, but literally health problems. They need a good quality mattress and it’s cleaned from time to time. Such things really put a damper on the things.
But Craig said in the video that he would make sure the reviewer was fair and said “if it were not for that mattress, I would rate the room”. He pointed out that there was a TV in good size, plenty of space for the whole family and a good tea and coffee station including a coffee machine.
He added: “The hotel looks good now, they’ve got new carpets and given the walls a spirit of paint. I think it’s value for money – the hotel room itself is good.
“The manager was completely clear with who I was talking to. It is a dog friendly hotel and the views are top notch. The first time you go to the bathroom there are missing jacuzzi taps in the bath, the cleanliness is OK, the bath probably could have been a little cleaner. “
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