Delta Airlines is the only airline still struggling to get back on track after last week’s global computer outage, a delay that has drawn the attention of federal officials.
The airline canceled more than 800 flights on Monday alone, and its CEO said it would be a few more days before the company could recover.
The problems were caused by a malicious update to CrowdStrike software that affected about 8.5 million Windows computers, crippling institutions ranging from airlines to hospitals. Other airlines have fixed the problems and returned to near-normal operations, but Delta suffered its fourth straight day of woes Monday as it worked to fix a vital crew scheduling program.
Transportation Secretary Pete Buttigieg on Sunday ordered Delta CEO Ed Bastian to provide hotels, meals and refunds for those affected. Among those stranded was a family of 12 who had left a cruise ship in Alaska and were unable to return home to Charleston, a passenger identified as Carrie told WCIV-TV.
“We have no guarantee that they will refund us anything, hotels, food, everything I received, nothing,” she told the ABC News affiliate, adding that Delta refused to rebook them on another airline – and that she shelled out $3,600 for a new set of plane tickets for a flight Tuesday, with hotel rooms scarce.
“We’ve had everyone working around the clock to get this operation where it needs to be,” Bastian told employees in a video message Monday, telling WCIV: “Delta people are working 24/7 to get the operation back up and running, to support customers, to get crews to the right place at the right time.”
With News Wire Services
