A father has become smoky after claiming that his children were denied access to a plane from Manchester to the Channel Islands, all because they had no photo ID.
Shane Lloyd’s teenage son and daughter, who lives in Lowton, Wigan, were all to fly out to see their father in Jersey, where he lives this weekend. He says, however, that his son Dyland, 13, and daughter Grace, 14, who were traveling with their aunt, were left in despair at the departure gate when they were told they would not be able to board the Jet2 plane. in Manchester because they did not have their own photo ID.
British passengers traveling to Jersey in the Channel Islands do not need a passport, but adults are asked to travel with some form of photo ID. Rules set by the Jersey Tourist Board say children under 16 are not required to show ID on a domestic flight and that the adult they are traveling with can “authenticate for the child’s identity”.
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Jet2 has given an apology to the family and booked the kids on a new flight. But Shane says his time with his children has now been shortened and that he has been left around £ 1,000 out of pocket due to the error, reports the Manchester Evening News.
He said, “I could not believe it. I was furious. I was at Jersey Airport waiting for them, then I got a call from my sister who said they would not let them move on.
“They’ve flown over, it must be 15 to 20 times now since I’ve been here, they’ve flown with easyJet, with Jet2, from Manchester, from Liverpool, and they’ve never needed ID.
“My daughter lived here with me for 18 months and she flew back six months ago on a Jet2 flight and did not need a photo ID.
“Every time I get their mother to pack their birth certificates though just for the sake of safety, but this time they said even they were not good enough. They had to come all the way back through the security checkpoint. They were both in tears.
“The worst thing about it is that their mother was supposed to travel herself, but her vacation was also canceled the same day. If that had not been the case, they would have just been stranded there and I would not have been able to to come to them. “
The official website of the Jersey Tourist Board says: “Children under the age of 16 do not have to show ID on domestic flights. The adult they are traveling with can vouch for the infant / child’s identity.”
The website adds: “Always check with your airline and ferry company before you travel to confirm the identification you need to bring.”
Those teens have passports, even if one is outdated, but did not take them with them as they knew they would not be needed. Dyland and Grace, who had already been through airport security before being stopped, traveled with Shane’s sister, Leah, who had photo ID.
The children also had their birth certificate, but they were still denied boarding. They have flown to Jersey many times before with various airlines and have never been asked for photo ID. Shane said their plans had been turned into ruins because of the problems.
His girlfriend is pregnant and he flew his kids over so they could be part of a sex revelation party where they would find out if they got a new brother or sister. He had reserved the family for a week at a campsite on the island, but this had to be canceled as Shane lost hundreds of pounds.
Now he is struggling to rebook any residence due to the Queen’s Platinum anniversary celebration. After being contacted by the Manchester Evening News, Jet2 got in touch with Shane and admitted that they were wrong.
“I talked to them yesterday and they still said I was wrong,” he said.
“But last night I got a phone call from a nice lady who admitted that it was their fault that they should have been released and said we were entitled to compensation.
“They also booked them for free on new planes today. I’m obviously glad I’m going to see them now. But I’m still angry that they left two kids at the airport just because someone did not know the rules.
“We’ve lost two days together now. I also canceled the night as I thought they did not get over. I lost all my money on it because it was less than 24 hours before and I’m really struggling to find another one. place now.
“We call around, but all places are booked up because of the anniversary. It still leaves a bit of a sour taste to be honest.”
A Jet2 spokesman said: “We can confirm that we have been in contact with the customer and are pleased to say that the matter has since been completely resolved.
“We would like to apologize to the family for the inconvenience.”