Manchester Airport and TUI apologize for delays on ‘Manic Monday’ with huge queues at check-in and security

Airport bosses have apologized as passengers faced delays on ‘Manic Monday’. Holidaymakers using Manchester Airport were met with queues of up to 90 minutes through security on the last day of the Easter bank holiday.

Long queues were also reported by passengers flying with airline TUI, who also apologized for delays caused by ‘staff shortages’. Lucie Spencer, said her TUI flight was held for more than an hour as passengers experienced ‘frustrating’ and ‘annoying’ hold-ups.

The 25-year-old salon owner from Lancashire said: “Queues were very long, we were in Terminal 2. They moved consistently but slowly. The mood of the airport was generally calm but you could hear people moaning, of course, as it’s not fun standing in queues for so long.

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“It’s definitely due to major staff shortage, TUI had basically no check-in desks open, just self check-in, which seemed to cause the huge queue. Security was then huge queues as there were only three of eight security lanes open.

“Queues to get in all bars and restaurants, meaning we had to give up to it so as not to miss our flight.

“Still sat on plane, should have taken off at 8.30am but the luggage was not loaded onto the plane in time.”

Dom Smith, from Liverpool, flew to Orlando in Florida from Manchester earlier today. He said: “It’s not been as bad as previous media reports from last week.

“Security was fairly well organized. TUI queues were nuts so glad I’m not flying with them. Departures are calm. Staff were all helpful and doing their best.”

A Manchester Airport spokesperson said: “At times today, security queues have been longer than we would like, and we apologize to customers for any inconvenience. We continue to advise passengers that there are times where waiting times could be up to 90 minutes, even if this isn’t the case for the majority of people traveling through the airport.

Manchester Airport

“Therefore, customers should arrive at the earliest time their airline allows check-in. This will typically be three hours, but please check with your airline.”

TUI also issued an apology. A spokesperson said: “We can confirm that unfortunately due to staff shortages at Manchester Airport today, some customers are experiencing longer-than-usual queue times at check-in.

“Please be assured that our teams are working as quickly as they can. We have contacted all customers due to depart in the next two weeks with advice on traveling with potential wait times at airports and have more information available on our website.”

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