A skirmish that broke out at a Solihull McDonald’s restaurant because of an alleged dispute over a food bill saw staff barricading themselves in. The incident happened at the Warwick Road branch of the restaurant in Olton and footage has now emerged from it.
The fracas happened on April 12, as a group of teenagers, who had been ejected from the restaurant, attempt to get back inside. One of the youngsters involved told BirminghamLive the row began after he was charged just 77p for two Filet-O-Fish meals and a milkshake.
He claims a store manager accused him of fraud. However a spokesman for McDonald’s said the group of youths had damaged the restaurant and were asked to leave.
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One of the teens involved said: “We were pushed out with physical force. A manager saw that we had got the food for 77p and he said we were committing fraud.
“They pushed us out and locked the door on us. One staff member also took my friend’s phone off him. That’s when we went around to the back and everything escalated.”
Police were called to the incident at around 5.30pm. Officers who attended the scene spoke with everyone involved, but reported no arrests.
A West Midlands Police spokesperson said: “We were called to a customer dispute. We attended and spoke to everyone. No one reported any injuries or crimes.”
A spokesman for McDonald’s said that safety of staff and customers was the “absolute priority” and added: “On the evening of April 12, our restaurant team acted quickly to stop a group of youths from accessing the store via the rear entrance.
“This after they had been asked to leave the premises for causing disruption and damage to the restaurant. We have a zero tolerance policy when it comes to crime and anti-social behavior and will assist police with their investigation.”