Wipro’s cloud bet for improved performance, CIO News, ET CIO

The pandemic highlighted the importance of agility in business, not just as a competitive edge, but for basic survival. Among many industries, this was most evident in the Airlines sector.

IT services major Wipro’s travel & transportation team has been working with customers in the airlines & airport industry to help them optimize operating expenses, allow them to quickly reorganize plans, and react efficiently to changing business conditions.

Cloud enablement provides agility, the ability to scale up and down to meet changes in business demand fluctuations, and allows the introduction of new business models quickly, but this does not come without making investments, according to Subrat Gaur, General Manager, Consumer Domain & Consulting – Products, Wipro Limited.

Wipro has been investing in making container-based products, hence can be provided as Software-as-a-Service (SaaS). Kubernetes and Containers as a technology changes the infrastructure investment roadmap as it enables easy scaling up and down and allows cloud independence.

But that is the first step in moving to the cloud. To be able to take advantage of the cloud, Gaur believes, there is a need to re-look at the business processes and make tweaks to allow cloud flexibility to shine up. Technologies like serverless computing make this difference even more stark.

“Technologies such as Serverless and Events Bus are behind some of today’s e-commerce giants who have been able to scale up nearly infinitely due to an architecture that allows them to take advantage of the flexibility that is provided by cloud,” said Gaur.

But beyond scaling up and down to meet the business needs, organizations always aim to do more with less.

“This is where the clouds really shine. Hyperscalers provide an increasing number of tools and technologies that enable automated operations, improve analytics in business applications and operations, and allow culling of insights from all the data that has been collected. This allows business to quickly pivot to meet what the customer needs are at the moment, ”he added.

Wipro is also building the same capabilities in its products to make them available to customers in a multitenant mode.

“Finally, there are a lot of applications which are in legacy technology (not cloud native), Wipro has built up technology frameworks and accelerators for migrating them into fully cloud native applications,” Gaur maintained.

Talking about why the hybrid cloud remains the most popular and pragmatic model for infrastructure deployment, Gaur said, the multi-cloud is here to stay as more and more products move to SaaS model, and customers are open to them due to the cost advantages.

“The decision to host an application in a specific cloud typically has multiple parameters, cost of operations, ease of migration to the cloud, scalability and elasticity, GDPR and privacy laws and synergies with other apps for the organization. These would typically result in a multi-cloud and hybrid cloud environment, ”he added.

For Wipro, moving to the cloud remains the best option because it provides a significant opportunity to automate. New versions of products have taken advantage of this automation, across the business processes they offer and in the management of the software as well.

With cloud, Wipro can currently stand up a new environment in significantly reduced timelines than before. This allows rapid innovation and allows systems to react to changing business needs quickly.

Wipro has been using Oracle Cloud Infrastructure for its real-time online transaction processing applications. Wipro’s products work on the real-time changing feed of aircrafts and operations and have to respond quickly. According to Gaur, OCI with Oracle Database allows Wipro to respond to these changing events easily.

“The biggest benefit has been the performance improvements, where Wipro has been able to notably cut down response time from previous situations. The solutions have been able to cut down time taken to provision new environment from few weeks to a few hours. Wipro has built up capability to scale up applications almost infinitely, allowing cost optimization and continued support for clients during peak hours, ”he said.

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